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Plea to Citibank: Stop Emailing Me!

Since going in-house , I’ve learned about email marketing and the concept of permission marketing, as popularized by Seth Godin.  The one key concept is the idea of opting in for marketing promotions...

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Plea to Citigroup: Stop Emailing Me Part Deux

Sigh. Since my original email about Citibank spamming me, I wrote directly to William R. Rhodes, CEO of Citibank (see Citibank Letter). Typically, writing to the CEO gets an immediate response. I sent...

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Where Dell Succeeds, Citibank Fails

As people who have read my blog, I have a bone to pick with Citibank regarding their email marketing tactics and, in my opinion, poor customer service (see here and here). I still don’t understand how...

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